HELP FILE
How can I remote control a customer's mac running macOS Catalina
MacOS Catalina (10.15) has added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5. In order to be able to remote control your customer's Mac running macOS Catalina (10.15), instruct them to perform the following steps.
Remote Control Mac Os X
Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.
The Native Route. If this was one year ago, the native way of using your iPhone as a remote for macOS would have been completely different. For better or worse, macOS Mojave was the last Mac software release to use the program everyone loves to hate, iTunes. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. Microsoft office standard for mac. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own. How can you remotely control Mac (macOS and OS X) desktops? Remote desktop connection to a Mac device can be established via the following options: Virtual Network Computing (VNC): VNC is an inbuilt screen sharing feature present in all platforms, that uses RFB (Remote Frame Buffer Protocol) to remotely control another computer.
Note: You can chat with your customer before they grant additional permissions.
- In the top left corner of the desktop, click the Apple icon.
- Select System Preferences.
- Click Security & Privacy.
- Click the Privacy tab.
- Click Unlock, and enter your credentials.
- Make the following changes:
- In the left side bar, click Accessibility, and make sure the GoToAssistRemoteSupport box is checked:
- In the left side bar, click Screen Recording, and make sure the GoToAssistRemoteSupport box is checked:
- Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the session and try connecting again.End-users on Catalina 10.15.2 need to also perform the following additional setting:System Preferences > Security & Privacy > Privacy > Full Disk Access > GoToAssistRemoteSupport
- Click the Lock icon to prevent any further changes. Your settings are saved automatically.
Remote Control Macos Catalina
HELP FILE
How can I remotely control a customer's Mac running macOS Catalina?
New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the HelpAlert desktop application for Windows. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own.
![Remote Control For Mac Os Remote Control For Mac Os](/uploads/1/2/8/3/128372637/325458513.png)
Remote Desktop For Mac
Note: For customers joining standard support sessions from a Mac running macOS Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later.
Remote Control For Mac App
- On the customer's Mac, navigate to the System Preferences by doing either of the following:
- Click the System Preferences icon in your Dock
- On the Menu Bar, click the Apple menu then select System Preferences
- Click Security & Privacy.
- Click the Privacy tab.
- Click the Unlock icon in the bottom-left, then enter your Mac username and password.
- Click Accessibility in the left menu.
- Check the box to allow control for the following app:
- GoToAssist Corporate Customer
- In the left menu, click Screen Recording.
- Click the Privacy tab.
- Check the box to allow screen recording for the following app:
- GoToAssist Corporate Customer
- If desired, click the lock to prevent further changes.